Find official information for living and working in Australia through the Pacific Australia Labour Mobility (PALM) scheme.
Your official resources
- PALM worker resource hub — pay deductions, minimum hours, employment offers, superannuation, health insurance, wellbeing, raising concerns and living in Australia. Choose the relevant topic or your country/language.
- PALM resources for workers from Tonga — official Tongan resources.
- Fair Work: PALM worker rights and entitlements — employment information and translated resources.
Independent help
For independent PALM support, call 1800 51 51 31 or email palm@dewr.gov.au. Published service hours are 8:30 am–6:30 pm AEST; the PALM website says serious problems can be reported by phone at any time. Its worker hub also links to country liaison officer and labour attaché contacts.
Orchard Tech and urgent help
For an emergency, call 000. Orchard Tech urgent non-emergency help: 0439 32 32 32. Hari Yellina currently handles Worker Support requests. Online messages are not monitored continuously and an immediate reply is not guaranteed. Do not wait for an online reply if the matter is urgent.
Read Help, safety and documents for reporting information.
Also visit All workers for Fair Work statements and farm safety. Use statements appropriate to your employment type; not all PALM workers are casual.
Sources: Australian Government PALM scheme and Fair Work Ombudsman. Links checked 7 September 2026. This directory does not give personal migration advice or replace your employment documents.
Orchard Tech shared documents
Open Orchard Tech’s current shared document pages:
The forms page also has a separate website submission service. To create a Worker Support ticket or send your own document through this helpdesk, use Worker Support. Personal documents and completed forms are not in this public library.